Nero Bag Clouseau

Trade name: Luteks Netherland B.V., 

Phone number: +31207300997

Email: customer.service@viadellerose.eu

Physical address ( Head Office ) :  Koningin Wilhelminaplein 13, 1062 HH Amsterdam, Netherlands

Physical address ( Store Retail Sale ) : Kalverstraat 8 , 1012 PC Amsterdam, Netherlands

VAT number: NL 86873098B01

KVK number: 89081692

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customer.service@viadellerose.eu Please note that returns will need to be sent to the following address: Kalverstraat 8 , 1012 PC Amsterdam, Hollanda

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customer.service@viadellerose.eu

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@viadellerose.eu.

Founded in 2004 by visionary designer Luigi Midulla, #VDR is the embodiment of a movement that breaks traditional rules and brings a fresh perspective to fashion.

Luigi set out with the goal of creating collections that reject the ordinary and celebrate individuality. With vast experience and collaborations in the fashion world, he started his own path—driven by the desire to build a brand that is timeless yet always forward-looking.

Fashion is not just about clothing; it’s a vision, a stance, and a powerful message to the world. For Luigi Midulla, that message is an identity, passionately built over the years. His journey in the fashion world has been shaped by independence, courage, and a commitment to transcend boundaries. It is precisely this spirit that has transformed #VDR into being more than just a brand—it has become a manifesto, that balances aesthetics and strength, which creates its own path.

#Via Delle Rose, which means “The Way of the Roses” is not only a name; it is a symbol of passion, strength, and a consciously chosen path. The rose, with its striking aesthetic power, is a presence that attracts, while protecting its own space. So is #VDR—strong, vivid, and unique. The path, symbolizes independence and the courage to choose one’s own direction.

As a brand, #VDR represents a distinctive style that confidently carves its own path in the fashion world, breaking away from conventional boundaries.